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| This page contains answers to common questions
handled by our support staff, along with some tips and tricks that we have found
useful and presented here as questions. |
Our stock colors are Black, White, Red, Light Blue, Navy Blue, Royal Blue, Pink, Yellow,
Gold, Orange and Green. We can color match any pantone color to match your
companies colors if needed at a small additional cost. See the color chart here.
What is the difference between Lights, Darks and Heathers, why the price
difference ... ?
Lights:
Darks:
Why is there a difference in price? Because the garment manufacturers
charge us more, the darker colors require more expensive dyes and
processes. Some colors are also harder to print on than others..
Simply put, we do most of our business in a niche market that requires
a simple 1 or 2 color design. Therefore, we have setup our business to be
more efficient at printing simple 1 and 2 color designs. It saves our
customers money and gets their orders processed and shipped much quicker
in a much more efficient time frame.
How long does it take to get my order ... ?
This depends on where you are located and our work load. Generally, at
peak times, summer and April and October, about 2 weeks. The rest of the year about a week.
The minimum order is 1, but, for orders less than 6 dozen, 72 pieces,
there is an additional $25.00 charge for setup and processing, a minimum
order charge. This charge also applies to reorders of less than 72 pieces
more than 3 months old.
Where are you located ... ?
We are located in Northwest Indiana, about 25 miles southeast of
Chicago
Basic Tees
57 Indian Trail
Merrillville, IN 46410
Phone/Fax: (219) 750-9181
Ok, I guess I have to answer the ultimate question of why our phone and
fax number are the same, simple, our complex phone system is connected to
our computer network and routes calls and faxes to the next available
customer service representative automatically. Basically, giving everyone
something to do.
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